Navigate regulations with confidence.
From customs documentation to quality certification coordination, we help clients prepare the records and partner workflows required for regulated botanical supply chains.
Regulatory support, end to end.
Comprehensive regulatory support for every stage of your supply chain — from origin documentation through customs clearance and post-arrival compliance.
Customs & Import
Navigate complex import regulations with our customs brokerage services.
- Customs clearance and brokerage
- Lawful tariff classification, valuation support, and duty planning
- Import permits and licenses
- Free trade agreement utilization
Regulatory Documentation
Complete documentation support for botanical and wellness materials.
- Certificate of Analysis (COA)
- Certificate of Origin
- Phytosanitary certificates
- CITES species screening and permit coordination
- Safety Data Sheets (SDS)
Quality Certifications
Ensure your materials meet industry standards and certifications.
- Collection and review of supplier GMP documentation; independent audit support available through qualified partners
- Organic certification support
- Kosher/Halal documentation
- Fair Trade certification
- ISO standard alignment
Industry Regulations
Stay compliant with industry-specific regulations and requirements.
- US import regulations (21 CFR)
- EU regulations (EC 178/2002)
- USDA organic standards
- Health Canada guidelines
- ASEAN Cosmetic Directive and regional regimes
Tell us about your shipment — we'll surface the regimes that apply.
Regulatory regimes are not interchangeable. REACH, Novel Food, TGA, NHP, FSANZ, the ASEAN Cosmetic Directive, and the various sub-parts of 21 CFR each apply to different product types and intended uses. Answer two questions — what you're shipping and where it's going — and we'll show you some of the regimes that apply.
What are you shipping?
Click on the category that best matches your product. We'll use this to filter the regimes that actually apply.
Paperwork we run for you.
We prepare, verify, and maintain the documentation that keeps shipments moving and audit trails complete.
Certificate of Analysis
Detailed quality testing results for each batch
Certificate of Origin
Official documentation of material source country
Phytosanitary Certificate
Plant health certification for botanical imports
Bill of Lading
Shipping document and receipt of goods
Commercial Invoice
Detailed transaction record for customs
Packing List
Itemized contents of each shipment
Avoid the costly mistakes.
Non-compliance can result in shipment delays, fines, product seizure, or market access restrictions. Our proactive approach identifies and addresses potential issues before they become problems.
Pre-shipment documentation review
Verify all paperwork before goods leave origin.
Regulatory change monitoring
Stay ahead of changing requirements across your lanes.
Audit trail maintenance
Complete records ready for regulatory inspections.
Incident escalation protocols
Documented playbooks for customs holds and quality flags.
What we do directly vs. what we coordinate.
Redcliff provides documentation coordination and logistics compliance support. Customs brokerage, legal advice, product registration, and market authorization are provided through licensed third-party partners where required by the jurisdiction. We name the partner in your project documentation so you can verify credentials directly.
Handled directly by Redcliff
Documentation & operational compliance
- Document preparation and review — invoices, packing lists, CoAs, organic/GMP attestations
- Trade and tariff classification research and HS-code pre-classification advisory
- Regulatory change monitoring across your active lanes and materials
- Audit-trail maintenance and record retention to support inspections
- Customs-hold response coordination and incident escalation playbooks
- Pre-shipment documentation checks before goods leave origin
Coordinated through licensed partners
Brokerage, legal & market authorization
- Customs entry filing and brokerage in each destination jurisdiction
- Binding tariff classification rulings and import-of-record obligations
- Product registration filings — NHP, novel-food, TGA, FSANZ, ASEAN national notifications and equivalents
- Legal opinions on regulatory classification or market access
- CITES permits and export licensing at origin
- REACH registration and other jurisdiction-specific compliance regimes
Not legal advice. The content on this page describes operational scope and is provided for information only. It is not legal or regulatory advice, and is not an offer to provide regulated services where licensing is required. Specific lane and material combinations may require additional partners or specialist counsel — we surface those needs as part of project scoping.
Who does what.
Across the activities we touch, here's how responsibility sits between Redcliff, the client, and licensed third parties. This is the operating model — anything outside it is by project-specific agreement.
Activity
Supplier introduction
Redcliff role
Broker / coordinator
Client responsibility
Final supplier approval
Third-party partner
—
Activity
Supplier qualification
Redcliff role
Documentation collection and review
Client responsibility
Approval decision and ongoing qualification
Third-party partner
Accredited auditors where required
Activity
Title and ownership during transit
Redcliff role
Freight coordination — not seller of record
Client responsibility
Owner of goods, named consignee
Third-party partner
Carriers and freight forwarders
Activity
Import clearance
Redcliff role
Documentation coordinator
Client responsibility
Importer of record
Third-party partner
Licensed customs broker
Activity
Tariff classification
Redcliff role
Pre-classification advisory
Client responsibility
Final classification on entry
Third-party partner
Licensed customs broker / trade counsel
Activity
Phytosanitary documentation
Redcliff role
Document collection
Client responsibility
Compliance with destination permit conditions
Third-party partner
Origin plant-health authority
Activity
CITES-regulated species
Redcliff role
Species screening against Appendix I/II/III listings; documentation coordination with exporter and importer
Client responsibility
Final responsibility for permit conditions and Appendix-specific evidence (e.g. captive-propagation, re-export certificates)
Third-party partner
CITES Management Authorities at origin and destination
Activity
COA review
Redcliff role
Completeness check
Client responsibility
Product acceptance and release
Third-party partner
Accredited testing lab
Activity
Regulatory submissions (NDI, Novel Food, NHP, TGA, ANVISA-equivalent)
Redcliff role
Project coordination
Client responsibility
Submission sponsor and accountable party
Third-party partner
Licensed regulatory consultants
Activity
Rejected or detained shipments
Redcliff role
Return, treatment, or disposal coordination
Client responsibility
Final commercial and legal decision
Third-party partner
Bonded warehouse / port authorities
Activity
Restricted or controlled materials (CITES species, cannabinoids, kratom, kava, ephedra and similar)
Redcliff role
Case-by-case evaluation — may decline
Client responsibility
Legality at origin AND destination, permits in hand
Third-party partner
National licensing authorities
Restricted materials. We evaluate engagements involving controlled or restricted botanicals (CITES-listed species, cannabinoids, kratom, kava, ephedra and similar) on a case-by-case basis and may decline where the regulatory or jurisdictional risk profile is incompatible with our operating model.
Get ahead of the paperwork.
Our compliance team is ready to review your lanes, materials, and target markets — and surface the documentation you'll need before it's urgent.